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Smiles West Dental & Orthodontics - La Puente
- Dentists
- La Puente, CA
About this business
Location details
15448 E. Amar Rd, La Puente, CA, 91744, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Really nice people, everyone was there willing to help with a big smile, made me feel welcomed. The reception was very helpful filling out my paperwork. I have had a tooth bothering me since I could remember. The doctor is really good and explained all my possible concerns and treatments that we can do. The second girl in the front was nice and explained my different options, so far a good experience here.
Went for tooth cleaning and to get a root canal everything went great ...my teeth feel way cleaner after the tooth cleaning and look great also.... it helped with my reseading gum I had in a front tooth.....The Dr treated me right professionally and did a great job on my root canal didn't feel much pain at all .....the girls in the front helped with my appointments and paper work and in notifying me ahead of time for future appointments...I give this location a 5 star because of the service and treatment they provided for me... read more
Wow. Just wow. I didn’t realize I needed to be a mind reader to know my appointment was canceled. Apparently, the office made a “mistake” you know, one they had a few weeks to correct; but of course, not a single call, text, email, smoke signal or pigeon mail .. absolutely nothing. Impressive communication skills. And the receptionist? Whether it was that rude girl named Jessica or Imelda .. Honestly, her attitude deserves its own award. The level of rudeness she gave me on the phone was almost talent. Instead of apologizin... read more
The customer service is just horrible. My son has waited for a specialist appointment for weeks although he has been struggling with pain and Jessica who works there is rude and just has no sympathy when canceling a confirmed appointment. I understand mistakes and over booking may occur but there is no reason whatsoever to have such a bad attitude towards patients who are customers. It’s just unacceptable won’t be going back here again. Management needs to really consider the service their staff is providing.
I’m very disappointed with the treatment I received from the receptionist, Jessica. From the moment she answered the phone, her tone was rude, dismissive, and completely unprofessional. Instead of helping or providing clear information, she made me feel like I was an inconvenience. No patient should be spoken to that way, especially when they’re calling a dental office for assistance. This kind of attitude reflects poorly on the entire practice. I hope the office addresses this, because the level of disrespect I experienced... read more
Frequently asked questions about Smiles West Dental & Orthodontics - La Puente
How is Smiles West Dental & Orthodontics - La Puente rated?
Smiles West Dental & Orthodontics - La Puente has a 4.4 star rating with 307 reviews.
When is Smiles West Dental & Orthodontics - La Puente open?
Smiles West Dental & Orthodontics - La Puente is closed now. It will open on Monday at 8:00 a.m.