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Parkland Mall Dental
- Dentists
- Red Deer, AB
About this business
Location details
4747 67 Street Suite 137, Red Deer, AB, T4N 6H3, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00:00 a.m. to 5:00 p.m. | |
| Tue | 09:00:00 a.m. to 7:00 p.m. | |
| Wed | 09:00:00 a.m. to 7:00 p.m. | |
| Thu | 09:00:00 a.m. to 7:00 p.m. | |
| Fri | 09:00:00 a.m. to 5:00 p.m. | |
| Sat | 09:00:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I had 4 visits to the dentist, all 3 times went well, but the 4th was terrible. I got the injection as usual, after 3 hours the numbness was gone, but after 5 days my tongue is still numb!! I thought from day to day that it would pass, but alas .. I'll have to go to the clinic and find out what happened.. UPD: I can’t eat normally after fillings, the pain is unbearable, a month has passed, I went to clinic, and they answered that I just needed to file a little, but this didn't help. This is the worst experience going to the ... read more
Business response:
We are sorry to hear about your bad experience with the freezing this time. Freezing can take a while to come out, and depending on the area, it can behave differently as oral sensitivity varies. Nonetheless, we hope you are feeling better now and that you will give us a chance to make it up to you next time.
I had 4 visits to the dentist, all 3 times went well, but the 4th was terrible. I got the injection as usual, after 3 hours the numbness was gone, but after 5 days my tongue is still numb!! I thought from day to day that it would pass, but alas .. I'll have to go to the clinic and find out what happened.. it's a terrible feeling and I'm really worried about that..
Business response:
We are sorry to hear about your bad experience with the freezing this time. Freezing can take a while to come out, and depending on the area, it can behave differently as oral sensitivity varies. Nonetheless, we hope you are feeling better now and that you will give us a chance to make it up to you next time.
I don’t know why put my filling still hurt after getting filled 1.5 years ago. It’s a constant pain chewing food. I booked an appointment hoping I would see the doctor and he was not there. I don’t think fillings should hurt years after a fill
Business response:
We are sorry to hear about your bad experience, Yuri. Unfortunately, you are not listed as a patient at our clinic, and it seems you mistakenly posted on our Google review page. It’s highly unusual to experience pain for a lengthy time after a filling and we’d be happy to help with that. We have emergency appointments if you are still uncomfortable. Please call us at (403) 342-1118. Alternatively, you can also visit our website and fill out the contact form https://www.parkland.dental/contact-parkland-mall-dental-red-deer/.
Wait times are extremely long. Why schedule for 1030 if you're wait times are going to be a half hour.
Business response:
Thank you for leaving us a review, Jaylene. We work hard to stay on time with our appointment schedule, but very infrequently there is an unavoidable delay. We apologize for the inconvenience we've caused you, and hope you will give us another chance to prove that most of the time, we're bang on time.
I would love it if the owner of this company could get in touch with me have some issues brought on by dr rochelle zachow that id like to bring to ur attention that were very unfair n not right if her doing with out my consent and just a heads up my name on here for review isnt my actual last name just so ur aware its my moms lastname if u leave me ur number i will get back to u as per this needs to be dealt with in a proper manner befor i go further n report ur bussiness for it very unsatisfied customer n very displeased
Business response:
Hi Mark. We don't have a record of you being a client in our clinic. Nonetheless, we'd be happy to help you out. Since we don't know who you are, we can't call you. Please call Julie, our office manager, at (403) 342-1118 and we'll do our best for you.
They were the worst. The one front desk lady was rude and stuck up. The dentist was terrible had a few fillings for cavities that werent causing me issues, then after the fillings month later still having pain issues. Stay the heck away from this place.
Business response:
Will, we're so sorry to hear you're unhappy with your experience at our clinic. Though we're known for our great patient care and attention to detail, we understand that our reputation is not something we should hide behind. We would welcome an opportunity to help with your situation. That said, we stand firm in our requirement that you must wear a mask to attend our clinic. If you remain unwilling to do so, then we can only wish you the very best.
My first few experiences with this dental clinic was okay. A lady in the front desk has a little bit of an attitude which to me is very un-inviting and unprofessional. Way too expensive and not very upfront about their actual quotes. They'll tell you one thing another day then say a higher price the next.
Business response:
Hi Justine. We have no record of you ever being at our clinic in Red Deer. Possibly you confused us with a similarly-named clinic in Edmonton. That said, we know it can be frustrating to deal with vague quotes and unwelcoming attitudes. Our quotes are based on the Alberta Dental Association Fee Guide (and our front office staff are lovely). We would be happy to welcome you to our clinic and show you a different experience. In the interim, if you would reconsider your rating, we would sure appreciate it!! Smiles...
BAD Customer Service Experience!
Business response:
We're sorry to hear you had an experience at our clinic that didn't meet your expectations. We appreciate your feedback. If there's anything more you would like to share with us, of course, we'd be happy to hear from you.
Experience wise is good. Iv had a great experience every visit since iv been going there for a couple years now, usually 2ce a year to max out my benefits. Dr Jenny has always taken her time and made sure I was comfortable and I give Dr Jenny as a professional 5 stars. On another note the reason for the 1 star is after going for a couple years I got a voice-mail from patty telling me I had a outstanding balance of 42$ that my benefits must not of covered, great thats fine but this being new news to me not getting any letters... read more
Business response:
Hi Dalton, We are very pleased to hear that you have been satisfied with the care you have received from Dr. Jenny and her team. Regarding the billing, we have record of contacting you regarding your balance in September via a phone call and once again in October via letter mail. We are very sorry for any confusion that may have occurred. We pride ourselves in voluntarily following the Alberta Dental Fee Guide to keep costs more affordable for our patients and their families. Because our costs are kept low, it is important f... read more
Frequently asked questions about Parkland Mall Dental
How is Parkland Mall Dental rated?
Parkland Mall Dental has a 4.7 star rating with 1,638 reviews.
When is Parkland Mall Dental open?
Parkland Mall Dental is closed now. It will open at undefined